The class provided great insight for Association boardmembers regarding Legal and Liability issues, Insurance Coverage for Board members, Covenant/ Rule Violations, Collection Methods that Work, Reserves – What are they and why they are important, and more.
Owns a Managed IT Services Provider proactively addressing Challenges and Opportunities for municipal, legal, manufacturing, real estate, health care, and public safety organizations in the greater Charlotte area.
Managed a field service office providing break/fix, warranty, and consulting support to legal, manufacturing, real estate, and government organizations. Aided sales staff during client meetings and creates solution proposals with a 95% client contract approval. Championed customer satisfaction through technical professionalism, decreased response time, and cost-reduction efforts that have ensured over 90% contract renewals.
Managed a five-member team accounting for $2.5 M. Handpicked for knowledge of office automation, mainframe systems, and travel accounting. Supported the White House and Congress as a key player in the Pentagon’s “Reengineering Travel” initiative.
Administered two Novell LANs supporting over 350 personnel. Responded to over 150 monthly technical support requests, diagnosed problems and applied immediate corrective action. Provided Windows, Word, PowerPoint and Excel training to squadron personnel. Managed $1.5 M inventory of computer equipment and software resources.
Earned Quality Air Force Instructor certification. Formulated training guides and provided classroom instruction on Quality Awareness, Quality Leaders, and Strategic Planning.
Reengineered transportation bill payment processes totaling $14 million. New procedures cut processing time by 60 percent. Innovative database application and hardcopy filing system streamlined document retrieval.
Reconciled financial transactions from three major accounting and finance systems. Identified numerous system deficiencies, adapted mainframe system interface procedures, and trained coworkers.
Owner of Shared Resources, an Information Technology consulting firm serving the greater Charlotte area since 2000.
Proven management skills in personnel management, strategic planning, accounting and finance, marketing, and business management.
Microsoft Certified Systems Engineer specializing in Designing, Deploying, and Managing a Network Solution for Small- and Medium-Sized Business; Microsoft Certified Professional + Internet; Comptia A+; Lucent HomeStar Installation and Maintenance (data and A/V cabling).
Thirty years IT management of LAN, server, microcomputer, and desktop application experience with responsibilities in planning, budgeting, procurement, construction, installation and maintenance of hardware and software.
Effective instruction of application training workshops, quality assurance classes and professional mentorship.
Continuously improve Shared Resources through project management, business process reengineering, bringing new products and services to market, and developing sustainable solutions with a better balance of Break-Fix, Professional Solutions, and Managed Services.
Increase the survivability of the human race by guiding readers to prepare for the zombie apocalypse.
Skilled in support and operation of MS BackOffice Small Business Server 2003 and earlier; MS Windows Server 2003 and earlier; MS Windows Vista and XP and earlier; MS Office 2007 and earlier; MS Exchange 2003 and earlier; BackupExec; MS Internet Explorer 7 and earlier; MS FrontPage; MS Publisher; MS DOS; WinZip; WS FTP Pro; McAfee and Norton Antivirus; Partition Magic; Ghost; Quake; MAS-90; terminal emulation and mainframe connectivity; GetDataBack, and etc.
Hands-on experience with Dell, Compaq/HP, and clone servers and PCs; Linksys switch, tape backup, NIC, cabling, modem, digital imaging, optical drives, soundcard, monitor, scanner, printer, presentation equipment, SCSI, SATA and other technologies.
Experienced in writing project proposals, developing budget estimates, procuring services and equipment, warranty repair, contracted work, and equipment disposal.
Articulate and persuasive with strong interpersonal and communication skills, self-motivated and focused, comfortable working independently or as part of a team.
At home in cyberspace, technical knowledge is kept current through ongoing education, consulting, and personal study of communications and computer-related topics.
Current hobbies and projects include my family, financial planning, and real estate.